DALLAS--(BUSINESS WIRE)--#ACE Data Recovery, the leader in enterprise data recovery, today expanded its partnership with #Dell. After years of being one of two companies that #DellEnterprise has referred its customers to for data recovery, ACE Data Recovery announces it has become an official Dell Data Recovery Partner. In this role, ACE will perform RAID data recovery services for all #Dellstorage products, including #PowerEdge servers, #PowerVault DAS, #EqualLogic, #EMC and #Compellent SANs, and Storage NX NAS appliances for Dell Enterprise customers at a 15% discount. ACE is also a partner in Dell’s ProSupport CSP, which supports individual consumers.
“With a partnership that started years ago on a complex but successful RAID and Microsoft SQL Server database recovery, we have often collaborated with Dell to get their customers’ hardware back online while also preserving or restoring their data – sometimes seemingly conflicting interests,” said ACE Data Recovery’s CEO, Charles Walker. Walker explained that, to avoid accidental and irreversible overwrite of business-critical data, customers should know the exact sequence of their device failures and shouldn’t try hasty procedures to try to restore their hardware. They should contact technical support and stress to them that their data is important.
“Even the best storage products like Dell’s can fail when natural disaster or human error strikes,” said Walker. To help Dell support its customers, ACE engineers visit Dell’s Cell Centers quarterly to educate technical support associates on ACE’s capabilities, the best practices for troubleshooting possible data loss cases, and how to recognize situations where they should call in recovery experts to preserve customer data. On a recent Dell referral ACE was able to recover 157 gigabytes of data for a Los Angeles-area newspaper, including the critical 12 Microsoft SQL databases from a failed RAID 5.
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