As part of the agreement, #DSFG will provide Information Technology (IT) delivery services and help desk services for 1,850 on-site and remote users as well as first-call resolution for approximately 250,000 customers worldwide. These services will help the NSF continue advanced technology support for its worldwide researchers and staff, to fully enhance its mission. NSF, located in Arlington, VA, is an independent federal agency that is building the nation's research capability by supporting science, engineering research and education and by investing in advanced instrumentation and facilities. Keeping close track of research around the United States and the world, NSF maintains constant contact with the research community to identify ever-moving horizons of inquiry, monitoring which areas are most likely to result in spectacular progress and choosing the most promising people to conduct the research. In support of NSF’s research and educational community, DSFG’s IT professionals, under the terms of this contract, will provide support for NSF’s desktops, laptops, and tablets under the Federal Acquisition Regulations (FAR 15), policies and procedures governing competitive and non-competitive negotiated acquisitions. Additional services will include managing and maintaining the NSF Customer Relationship Management and analytics environment to provide reliable and custom service request functionality. DSFG will also help identify and deploy business process improvements. “We are delighted to have been chosen by the National Science Foundation to provide the level of expertise and quality IT Services that they require” said, George Newstrom, president of #Dell Services Federal Government. “We look forward to working collaboratively with NSF to ensure their constituents have the right technology and a seamless experience to fulfill their mission in research and education.”
http://www.newswiretoday.com/news/160988/
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