@Teleperformance (Paris:RCF), the worldwide leader in omnichannel customer experience management, announced it has been awarded the prestigious global @HPE -IAPP Privacy Innovation Award for the Privacy Operations category. The awards, presented at this year’s IAPP Privacy. Security. Risk. (P.S.R.) conference held in San Diego, California, recognize organizations that use privacy to differentiate themselves and build customer and citizen trust. Teleperformance was honored for its groundbreaking worldwide implementation of security rules, known as Global Essential Compliance and Security Policies (GECSP), designed to anticipate any possible risks of fraud or violation of any security guidelines. The "closed loop” privacy framework is reinforced by a compliance audit function and underpinned by proprietary technology designed to: Alert managers to inappropriate access to sensitive information by agents. Provide a standard and secure method for agents to take notes while switching back-and-forth between screens, reducing the risk of personal data leakage. Manage and monitor compliance end-to-end, from uploading evidence required by GECSP through reports delivered to senior management. "The HPE-IAPP Privacy Innovation Awards spotlight unique programs and services in global privacy and data protection. Teleperformance has been honored as a fine example of the best our field has to offer,” said IAPP President and CEO J. Trevor Hughes. Teleperformance continues to raise the standards of protection it provides to clients as it diversifies customer experience offerings with chat, email, SMS, and social media, building on its established presence in call-handling. Its rigorous and holistic approach to privacy aims to ensure that personal and sensitive data remains protected and is geared towards reducing instances of data leakage and breaches. "Teleperformance’s pioneering approach to privacy and security is one of our core strengths and differentiators. We are the clear industry leader and we continuously seek out strategies to achieve an even higher level of protection and compliance,” said Alan Winters, Deputy Chief Global Compliance Officer and Chief Privacy Officer - Teleperformance Group. "Integrating innovative technologies into our rigorous privacy and security processes has further helped to establish Teleperformance as the global market leader and trusted partner.” Daniel Julien, Chairman and Global CEO, Teleperformance Group, added: "Teleperformance has a diverse global portfolio and serves more than 850 clients in sectors such as telecommunications, financial services, healthcare, retail and public services. Every second of every day, all around the world, our clients trust us to process their data in accordance with the highest global security and privacy standards. Teleperformance is proud to be recognized by IAPP as a worldwide cross-industry benchmark. We are absolutely obsessional at providing our customers with superior data protection and security through the consistent application of our risk assessment approach, security measures and privacy standards.”
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